Refund policy

At Niranoma, we take pride in carefully packaging and inspecting every order before it is dispatched.

Due to the nature of our products, we do not offer refunds or exchanges for change of mind, incorrect purchases, or if you no longer require the item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or is not as described, please contact us within 14 days of placing your order so we can investigate and resolve the issue.

To help us assess your claim, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product, packaging, and any damage.

If your claim is approved, we may, at our discretion:

  • Replace the item;

  • Issue a refund to your original payment method; or

  • Provide another suitable resolution.

Non-Refundable Situations

We are unable to provide refunds or exchanges for:

  • Change of mind.

  • Incorrect items ordered by the customer.

  • Products that have been opened, used, or altered.

  • Claims made more than 14 days after the order was placed.

Contact Us

If you believe there is an issue with your order, please contact our customer support team as soon as possible. We aim to respond promptly and work with you to resolve any genuine issues.

Thank you for shopping with Niranoma.